Natural Progression Infinity will accept returns of merchandise purchased online only when the following conditions are satisfied:
- Apparel – To be considered for reimbursement, apparel must be unworn and unwashed with all original tags and labels attached to the item.
- Other Items – All other items must be unopened and in the original packaging.
All items must be received within fourteen (14) days of purchase date. In all cases refunds will be made ONLY to the credit/debit card or Paypal account used for the original purchase. Please allow two (2) billing cycles for the refund credit to appear on your statement.
The original packing slip is required for reimbursement. Please note that we do not have the ability to trace your return. Please refer to your carrier of choice for their tracking services.
NATURALPROGRESSION.LONDON IS NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE. WHEN YOUR RETURN HAS BEEN RECEIVED AND PROCESSED, WE WILL CREDIT THE CREDIT/DEBIT CARD OR PAYPAL ACCOUNT USED ON THE ORIGINAL PURCHASE FOR THE AMOUNT OF THE RETURN, LESS UP TO A 15% RE-STOCKING FEE, SHIPPING AND HANDLING, AND ANY APPLICABLE TAXES.
International Orders, Duties and Taxes
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages an circumstances. These charges are recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be along with compliance information to ensure proper importation of the products. *We will not declare any false indication on the customs to avoid or reduce customs fees.
Refunds will be given at the discretion of the Company Management.
Different combinations of delivery methods may be offered, depending on factors that include country in which you live and how soon you would like to receive the goods. Please carefully review the list of delivery methods offered during the purchase process.
Tracking is only offered on items exceeding £35.00.
How much does shipping cost?
Shipping prices are based on your location and the weight of the items you’ve ordered.
How long does shipping take?
- For domestic shipments (inside the United Kingdom), we ship Royal Mail with orders generally taking 1-3 working days for delivery.
- For international shipments (outside the United Kingdom) we ship Royal Mail International Standard
- Delivery to Europe in 3-5 working days
- Delivery to the rest of the world in 5-7 working days
Please note: Most deliveries arrive on time, however some deliveries may be delayed due to customs inspections in the destination country.
All training programs are downloadable in PDF format and can be saved to your computer or smartphone. Please ensure you check your junk folder if you do not receive your program immediately after purchase, if you have not received the program please use the contact form to let us know and we will have it resent to you direct within 24hrs.